TERMS AND CONDITIONS
General terms and conditions - Haiv Oy
1. Parties and scope of application
(Updated 15.9.2025)These terms and conditions apply between Haiv Oy, Business ID 3349800-1 (hereinafter referred to as the “service provider”) and the subscriber of the service (hereinafter referred to as the “customer”). The terms and conditions apply to the design, production, marketing and maintenance services of websites and digital content.
2. Entry into force of the Agreement
The terms and conditions of the contract come into force when the customer accepts the service provider's offer or contract, either in writing or by email. Acceptance of the offer confirms that the customer has read and accepted these terms and conditions.
3. General obligations of the service provider and the customer
Service provider
Performs the work professionally in accordance with the agreed quote or plan and informs the customer of any changes promptly.
Commits to doing their best to achieve the agreed objectives and goals in the agreed manner and within the agreed timeframe.
Can use artificial intelligence-based tools (e.g. Squarespace AI, Gemini, OpenAI) to support content production.
Customer
Delivers the necessary materials within the agreed schedule.
You are responsible for ensuring that all published material is legal and does not infringe the rights of third parties.
You are ultimately responsible for all published content. The service provider is not responsible for the accuracy or legality of the published information.
4. Production and changes
During the draft phase, the client and the service provider review the material together. The price includes two (2) rounds of revisions:
In the first round, major structural changes can be made according to the customer's wishes.
Minor changes to content and finishing can be made in the second round.
Work that deviates from the production plan or causes additional costs will be invoiced according to the service provider's current hourly rate (65 €/h). Any additional costs will always be approved in writing before the work continues.
If the customer does not deliver the agreed materials within three (3) months of the start of the work, the service provider has the right to invoice the project in its entirety based on the work performed and the resources reserved.
If the customer cancels production for reasons beyond the service provider's control, the service provider has the right to invoice for work and expenses already performed.
5. Confidentiality
The parties undertake to keep confidential all information and materials received from the other party that are not intended for public distribution.
6. Maintenance and monthly contracts
Maintenance and monthly contracts are valid until the end of the agreed billing period. Any contract period already invoiced will not be refunded, and any terminations must be submitted at least 14 days before the start of the new billing period. Monthly contracts are invoiced every 30 days.
7. Delivery and acceptance
The delivery is considered accepted if the customer does not make a written complaint within 14 days of delivery.
8. Prices and payment terms
The prices of the services are based on the current price list, unless otherwise agreed. The parties may also agree on different payment solutions. All prices are exclusive of VAT (VAT 0%) and are subject to the current VAT.
For one-off projects, 50% is invoiced at the time of order and 50% when the material is ready for publication.
Invoices that are more than 30 days late will be charged interest on late payments in accordance with the Interest Act, as well as reasonable collection costs.
9. Intellectual property rights
The client owns the final pages and produced content once all payments have been made.
The service provider retains the copyright to its own working methods, codes and models, and these may not be sold or further processed without written permission.
10. Right of ReferenceThe Service Provider has the right to use the Customer's name and customer relationship as a reference starting from this agreement, unless the Customer prohibits it in writing. For the sake of clarity, it is stated that the Service Provider has the right to use public information related to the customer relationship (e.g. information published on the Customer's website) freely in its own operations without the Customer's approval.
11. Limitation of Liability and Force Majeure
The service provider is not liable for indirect damages, such as loss of income. Liability is limited to the price paid for the service. The service provider is not liable for delays or damages resulting from unforeseen obstacles, such as strikes, illness or information system problems.
12. Applicable law and dispute resolution
The agreement is governed by Finnish law. Any disputes will be resolved primarily through negotiations within 30 days. If no agreement is reached, disputes will be resolved in the district court of the service provider's domicile.
